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FAQ

General
  • We like to keep things simple. Still Life is an online based store with a focus on original, timeless design made using high quality techniques and finishes. We design and handcraft all our pieces in-house allowing us to control and maintain a high standard of quality in all the products we create.
Payment
  • Our online store securely accepts payments made by Visa, Mastercard, Paypal and Afterpay.
Orders
  • All Still Life products are packaged with great care to ensure they arrive safely. 
  • Please allow up to 5 business days for your order to be packed and readied before shipping. Should you require your order sooner, please contact us first to confirm we can accommodate your needs. 
  • If for some reason, there is a delay with the delivery of your order we will notify you with a new delivery time frame. If this is not suitable we will be happy to arrange a replacement item, back order or refund.
Delivery + Tracking
  • Once your order is ready to go you will be sent a delivery confirmation. You can then track the progress of your delivery online using the tracking number provided in your shipping confirmation email.
Damage in Transit
  • All orders are checked before sending and packaged with great care. However in the unlikely event your order is damaged in transit please contact us within 2 days with your invoice #, name, contact details and a photo showing the damage and how your order was received. We will then organise an appropriate course of action.
Returns
  • Please choose carefully when placing an order. We are unable to accept returns due to change of mind.
  • If you receive an item you are not completely happy with please contact us within 2 days. 
  • It is your responsibility to return items, unused with tags attached in original packaging. Still Life is not responsible for the shipping cost of returning an item. 
  • Returns must be authorized and are assessed at the discretion of Still Life.